We are committed to listening carefully, acting fairly, and learning from feedback or concerns raised about our services, people, and practices. All information shared will be treated with care and confidentiality in line with our commitment to manaakitanga and the Privacy Act. 

If you make a complaint, it may be shared (with sensitivity) with the relevant people to help us resolve the issue. Complaints will be reviewed by the organisation’s Chief Executive, who is responsible for ensuring they are acknowledged, investigated, and responded to in line with our complaints process. If your complaint relates to the Chief Executive personally, it will be escalated and managed at Board level to ensure independence and fairness. You can read our Complaints Handling Policy HERE. 

You can decide if you want to share your name and contact details with us and let us know if you would like a reply. If you do not want to receive a reply, we will still use your feedback to improve. Thank you for taking the time to share your experience and feedback.